Privacy policy
Privacy Policy
This Privacy Policy describes how VELNEXI ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from our website. By using our site, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you visit our website or place an order, we may collect the following: personal details such as your name, email address, and phone number; order information including your billing and shipping address; and device information such as your IP address, browser type, and general location.
How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your purchase, provide customer support, improve our website and services, and prevent fraud and ensure the security of transactions.
Payments
All transactions are processed through secure third-party payment providers. Your payment information is handled with industry-standard encryption and is never stored on our servers.
Sharing Your Information
We may share your information with trusted third parties solely to perform services on our behalf. These include payment processors, shipping and fulfillment partners, and analytics providers. These parties are obligated to keep your information confidential and may not use it for any other purpose.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You may choose to disable cookies through your browser settings, though some features of the website may be affected as a result.
Data Protection
We take reasonable and appropriate precautions to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Your data is stored securely and handled with care at all times.
Your Rights
Depending on your location, you may have the right to access your personal data, request correction or deletion of your information, and withdraw consent for data processing at any time. To exercise any of these rights, please contact us directly.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at velnexi.support@gmail.com We will respond within 24 hours.