Shipping policy

Shipping Policy

At VELNEXI, we are committed to delivering your order as quickly and safely as possible. Please read the following information carefully before placing your order.

Order Processing

All orders are processed and dispatched within 3–5 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day. You will receive an email confirmation once your order has been dispatched.

Shipping Destinations & Estimated Delivery Times

We currently ship to the following regions:

  • United States: 8–17 business days
  • United Kingdom: 7–12 business days
  • Australia: 7–13 business days
  • Nigeria: 15–30 business days (delivery times may vary)

Please note that all delivery estimates are calculated from the date of dispatch, not the date of order. Total delivery time includes processing (3–5 days) plus shipping time.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order details.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your delivery in real time. If you have not received your tracking information within 7 business days of placing your order, please contact us at velnexi.support@gmail.com.

Shipping Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to customs clearance, public holidays, or carrier disruptions. VELNEXI is not responsible for delays caused by factors outside our control, but we will always do our best to assist you.

Incorrect Shipping Address

Please ensure all shipping details are accurate before completing your order. VELNEXI is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at velnexi.support@gmail.com and we will do our best to correct it before dispatch.

Contact Us

For any shipping-related enquiries, reach us at velnexi.support@gmail.com. Our team responds within 24–48 hours.